Landlord Permission | Valnet | Wireless Internet Provider

Valnet

4.2

Grumpy Oldman

18:13 04 Nov 19

I have been a Valnet customer for many, many years. I started with them when they were offering a mere 3MB service. In the beginning it was pretty rough with down time and lost connections. I was on the phone many times with tech support and dealt with Rodney quite a bit. Heck we even became "friends" on the phone. So here we are several years later with better technology and better equipment and nowhere near the startup troubles as in the past. My connection downtime and lost connections have disappeared. About a month ago my 75 foot tower blew down in a storm and had it repaired but had difficulty trying to get the radio lined up. So i figured I needed to call tech support, submit a ticket to have someone come out and get the alignment set. You see when Valnet upgraded to the G4 service a while back I was getting 30MB. Well with the radio not being aligned, I was getting barely 3MB service. After attempting to line up the radio myself, I called tech support and got a hold of Rodney. We chatted for a bit then got down to business. Let me tell you something about Rodney, he's the BEST. Rodney takes the time and has patience with his customers to get the issue resolved. He went above and beyond to help me out as much as he could over the phone. He used Google maps and said that if I aim the dish between the propane tank and the first bush (azimuth), that I would get better reception. So I did what he told me and WOW, I have 30MB service again after almost a month for getting the tower repaired. So with all the aforementioned babbling and long read, I just want to say that I HIGHLY recommend Valnet for high speed wireless internet connectivity and a BIG SHOUTOUT to Rodney for being a superior asset to Valnet. THANK YOU Valnet, I absolutely recommend you to friends, family and people I meet.read more

sarah cain

18:03 24 Oct 19

very patient and ready to assist!!!

Martha Lain

17:51 11 Sep 19

Great customer service. Fast friendly support. No question is to dumb. Great fast internet service for the price.

Gunnar Schaefer

16:03 05 Jul 19

If I could leave a review of 0 stars I would. Today is July 5th 2019 and our wifi went down sometime yesterday no big deal we thought it would be back on today but turns out when we called they said that we might have gotten moisture in the lines and they could send someone out in 7 days to fix it on July 12th. Overall this is just a terrible service stealing your money if its gonna take you 7 days to get someone to come fix our internet.read more

Charlotte Bloomfield

03:20 13 Jun 19

Valnet is a igh quality isp with great tech support and dependable internet service with very little down time. I have been a customer for years and have had their wireless service since it was first offered in my area and couldn't be happier. One of the things I like best is that if I ever do happen to have a problem or question, I can call them and actually speak to a person who can help me. The support techs are highly knowledgeable and have always gone above and beyond what is required to make sure my issue is completely resolved to my satisfaction. I honestly can't recommend them highly enough.read more

Sol Kayani

21:53 26 Apr 19

With a little work from the customer they give you an unlimited voice! Have to say the options and features on some of the products have impressed me. Coming from a computer science back ground and running my own small business, I'm always very picky, and was totally impressed with the product features and price . Finally allowing me in to the 21st century! Yaayread more

A By

20:20 07 Jan 19

I like the service and customer service is helpful. I like that I can call at any time and get someone on the phone.

Alondra

20:16 07 Jan 19

I like the Valnet internet. i have yet to have any down time. I love the customer service reps. they are so helpful and willing to explain anything i need to know. The fact that there is 24hr tech support makes me happy because i usually have more internet needs in the evening. Along with there being no contract i am amazed that they don't have data caps. Most unlimited cell service and even other internet companies have some type of limitation in that area.read more

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